Car Parts & Car Breakers Yards FAQ's

How long will my car parts request stay on your system?

Your car parts request will be on our system for one working day. If you hear nothing within that day please contact us again and we will re-submit your request for car parts. Our car breakers yards and car parts suppliers are constantly receiving new stock so your car part will more than likely become available at some point in the future.

Am I obliged to purchase if I make a request for car parts ?

No. You're under no obligation whatsoever. It is totally your decision whether to purchase goods from a member of our network of car breakers yards and car parts suppliers and who you purchase them from.

What guarantee / warranty will I get for any car parts I purchase ?

All car parts suppliers and car breakers yards registered with Find-A-Part must give a minimum 30 day guarantee on all used parts they sell, however many car parts and car breakers yards will offer longer guarantees. Please discuss this with the suppliers when they contact you.

What success rate does Find-A-Part have in locating car parts?

It is impossible to accurately state how many times our network of car parts suppliers and car breakers yards find used car parts for customers, but indications suggest that car parts are found for requests between 85% and 95% of the time.

How do I pay for my used car parts ?

Our car parts suppliers and car breakers yards accept all major credit/debit cards. Although most car breakers yards will accept cheques, this will normally result in a delay in you getting your car parts. We advise against anybody paying by cash.

When will I receive my car parts?

Most car parts suppliers and car breakers yards will be able to offer 24 hour delivery, however this should be discussed with the car parts supplier or car breakers yard at point of sale.

How much will the car parts cost ?

You can expect to make substantial savings on car parts from our network of car breakers yards and car parts suppliers when compared to buying new. In many cases expect to save between 50-80% when comparing the price of spare car parts or used car parts to the price of new car parts.

Do you only find Car Parts ?

No, we can find parts for any make or model of vehicle, anything that our network of breakers yards have in stock. Please subsititute the word car for your type of vehicle in the above text.

How many dismantlers / car breakers yards will see my request for used car parts ?

We have a network of around 150 of the best car parts suppliers, car breakers yards and dismantlers across the country.

How will I receive quotes from car breakers yards ?

If our members have your car part in stock, then they will contact you by telephone or by email.

When will I get quotes from car breakers yards ?

Our members will start contacting you within minutes of submitting your request for car parts. You will probably receive more than one quote from our network of car breakers yards and car parts suppliers so don't necessarily accept the first quote you receive.

How long should I wait before choosing an offer from a car breakers yard ?

We normally recommend that you should wait for a couple of hours to compare offers before making a choice of car part. The first offer is sometimes the best, however, and we have received many testimonials from customers who have received phone calls from breakers who can match their requirements within minutes.

What happens if the parts I receive are wrong or damaged?

In the unlikely event of a problem arising you should, in the first instance, contact the car parts supplier or car breakers yard directly. We operate a customer services department which is available to any customer who has placed a request for car parts via our call centre.

If you placed your request via our free to use website you will have seen the Terms and Conditions that state you will not be entitled to help from our customer service dept. Instead we recommend contacting your bank/credit card company and seek their assistance.

For more advice please click the following link to view the Distance Selling Regulations (2000) which are Available Here

Which method of communication is best for recieving Car Parts Requests ?

Each car breakers yard has a different method of operating. Some prefer to handle Car Parts Requests by email, we provide a quoting system to help with this process. Most car breakers yards prefer to deal with customers by phone, as it is an instant method of communication.

Why should I supply a Registration Number with my Car Parts Request ?

If you can supply a registration number, then it can help those car breakers yards that use VRM checking software to identify the type of car you own, helping them to determine if they have a match for your Car Parts request in a matter of seconds.

What details should I provide in the Parts field of the Car Parts Request ?

It helps to be as specific as possible when sending us your request for car parts. The more information you can give us in your car parts request, the higher likelihood you have of getting a match for your part, and the fewer contacts you will receive from car breakers yards who only have a close match. Some makes of car can have up to 20 different ECU types fitted to them for example. The following information (if applicable) is always helpful to enable a successful match for your car parts request :

Will my personal information be used for anything other than my car parts request ?

Find-a-Part will respect your privacy. We appreciate that you have provided personal information for the sole purpose of requesting Car Parts. We will not sell your personal information to third parties for marketing purposes. If you are a regular trade customer who uses our premium rate line, then we might contact you to join our national rate requests service for £100 a year